tag:status.heymantle.com,2005:/history Mantle Status - Incident history 2026-06-01T12:30:00.000+00:00 Mantle tag:status.heymantle.com,2005:Incident/cmpx1or3r008nqrrhyca60djl 2026-06-01T12:30:00.000+00:00 2026-06-01T12:30:00.000+00:00 Delayed usage event processing Type: Incident

Duration: 4 days, 8 hours and 14 minutes

Affected Components: Usage events

Jun 1, 12:30:00 GMT+0
Monitoring - Usage event processing is currently delayed a bit. Events are still being received and queued, so nothing is lost and everything will catch up. We're working to get processing back to normal..

Jun 5, 20:44:25 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmpo61zvv04niqkmk2pdejmvo 2026-05-25T13:00:00.000+00:00 2026-05-27T21:38:33.594+00:00 Slow Dashboard Loading Type: Incident

Duration: 2 days, 8 hours and 39 minutes

Affected Components: Dashboard

May 27, 21:38:33 GMT+0
Resolved - This incident has been resolved..

May 25, 13:00:00 GMT+0
Monitoring - Mantle has been loading slower than usual over the past couple of days. We're actively working on a fix and will update this page as we make progress. Thanks for your patience..

]]> tag:status.heymantle.com,2005:Incident/cmpb747sp0b66qjjrywm3ousg 2026-05-15T11:30:00.000+00:00 2026-05-15T11:30:00.000+00:00 Elevated API response times and delayed event indexing Type: Incident

Duration: 5 days, 7 hours and 5 minutes

Affected Components: App events, App API

May 15, 11:30:00 GMT+0
Monitoring - A database load spike caused slower API responses and delayed event indexing. A fix is deployed and the system is recovering - new events are processing in real-time while we work through the remaining backlog..

May 20, 18:35:12 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmo8hfgdo003fixq620mzvy5d 2026-04-21T10:09:00.000+00:00 2026-04-21T10:09:00.000+00:00 Investigating elevated API errors Type: Incident

Duration: 53 minutes

Affected Components: App API

Apr 21, 10:09:00 GMT+0
Investigating - We're currently seeing issues with our API. Our engineering team is actively investigating and working on a fix. We'll post updates here as we learn more..

Apr 21, 10:59:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 21, 11:02:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmo2s5qns0eix4ds2knbuxmm6 2026-04-17T10:03:00.000+00:00 2026-04-17T10:03:00.000+00:00 Investigating elevated API errors Type: Incident

Duration: 59 minutes

Affected Components: App API

Apr 17, 10:03:00 GMT+0
Identified - We're currently seeing issues with our API. Our engineering team is actively investigating and working on a fix. We'll post updates here as we learn more..

Apr 17, 11:01:57 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmm144cl6019s9d6cei895ipv 2026-02-24T20:22:00.000+00:00 2026-02-24T20:22:00.000+00:00 Degraded Core API & Dashboard Performance Type: Incident

Duration: 2 hours and 15 minutes

Affected Components: Dashboard, Core API

Feb 24, 20:22:00 GMT+0
Investigating - Some users may experience intermittent errors or slow response times. Our team has identified the issue and is actively working on a fix..

Feb 24, 21:33:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 24, 22:36:43 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmlparv4j0uj2kiq0n4p0jqvl 2026-02-14T07:45:00.000+00:00 2026-02-14T07:45:00.000+00:00 Delayed Shopify App Install Events Type: Incident

Duration: 3 days, 18 hours and 21 minutes

Affected Components: App events

Feb 14, 07:45:00 GMT+0
Monitoring - Shopify Partner API is experiencing delays delivering app install events. New installs may not appear immediately in your dashboard. No data will be lost — events will backfill once Shopify recovers..

Feb 18, 02:06:18 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmi4o3bq7006lx3v8xmnrgcbd 2025-11-18T11:40:00.000+00:00 2025-11-18T11:40:00.000+00:00 Cloudflare outage Type: Incident

Duration: 3 hours and 9 minutes

Affected Components: SASI, Hosted Billing, App events, Dashboard, Email, Core API, Flows, Billing, App API

Nov 18, 11:40:00 GMT+0
Investigating - We're experiencing service issues due to an ongoing Cloudflare network outage - their team is investigating and we're monitoring closely: <https://www.cloudflarestatus.com/>.

Nov 18, 14:29:48 GMT+0
Monitoring - Cloudflare is working on a fix. We're monitoring the situation closely..

Nov 18, 14:41:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 18, 14:48:43 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmh0d0gj200pmwe1v830yxwof 2025-10-21T09:00:00.000+00:00 2025-10-21T09:00:00.000+00:00 App API is experiencing issues Type: Incident

Duration: 38 minutes

Affected Components: App API

Oct 21, 09:00:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 21, 09:27:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 21, 09:37:32 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmgz9nyj30575119i6lm805li 2025-10-20T14:25:00.000+00:00 2025-10-20T14:25:00.000+00:00 We're experiencing a service outage due to a DNS issue with our third-party cloud provider. Type: Incident

Duration: 2 hours and 59 minutes

Affected Components: SASI

Oct 20, 14:25:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 20, 15:06:48 GMT+0
Monitoring - Our third party provider is aware and working on a solution..

Oct 20, 17:24:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmelqbx470001cdjo8879csyo 2025-08-21T17:45:00.000+00:00 2025-08-21T17:45:00.000+00:00 Downstream network provider incident affecting Shopify API connectivity Type: Incident

Duration: 1 hour and 13 minutes

Affected Components: App API

Aug 21, 17:45:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 21, 18:57:46 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cme49f7g0017as19nxfciucgq 2025-08-09T12:44:00.000+00:00 2025-08-09T12:44:00.000+00:00 App API is experiencing issues - we've identified the issue and deploying a fix Type: Incident

Duration: 20 minutes

Affected Components: App API

Aug 9, 12:44:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 9, 12:57:49 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 9, 13:04:07 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmdyuzlb20171eivew8mkv96a 2025-08-05T16:35:00.000+00:00 2025-08-05T19:35:00.000+00:00 We're currently experiencing slower than normal response times affecting webhooks and flows. Our team is investigating and working on a fix. Type: Incident

Duration: 3 hours

Affected Components: App API, Flows

Aug 5, 19:35:00 GMT+0
Resolved - This incident has been resolved..

Aug 5, 16:35:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.heymantle.com,2005:Incident/cmcmf84pl004rfyd788xudtn9 2025-07-02T20:24:00.000+00:00 2025-07-02T20:24:00.000+00:00 App API is currently experiencing issues affecting some Mantle app features Type: Incident

Duration: 35 minutes

Affected Components: App API

Jul 2, 20:24:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 2, 20:52:17 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 2, 20:58:49 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmbz79cbf0001zz6xx6e13i5n 2025-06-16T10:35:00.000+00:00 2025-06-16T15:52:09.148+00:00 Delay in processing data Type: Incident

Duration: 7 hours and 54 minutes

Affected Components: Core API

Jun 16, 15:52:09 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 16, 10:35:00 GMT+0
Investigating - We are currently investigating this incident..

Jun 16, 18:29:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cmaeephdx005ga2o2k9nyzzv8 2025-05-07T18:05:00.000+00:00 2025-05-07T19:40:00.000+00:00 Delay in Shopify sync Type: Incident

Duration: 2 hours and 40 minutes

Affected Components: App events

May 7, 19:40:00 GMT+0
Resolved - This incident has been resolved..

May 7, 18:05:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.heymantle.com,2005:Incident/cm8yubfou0056c5fh2hqsktq3 2025-04-01T17:00:00.000+00:00 2025-04-01T17:00:00.000+00:00 Shopify Partner API is experiencing issues Type: Incident

Duration: 1 hour and 47 minutes

Affected Components: App events

Apr 1, 17:00:00 GMT+0
Monitoring - App events are delayed while Shopify's API is experiencing issues.

Apr 1, 18:46:54 GMT+0
Resolved - Issues with Shopify's APIs have been resolved.

]]> tag:status.heymantle.com,2005:Incident/cm8oxruak00bf963jkw0crkpz 2025-03-25T17:39:00.000+00:00 2025-03-25T17:39:00.000+00:00 Elevated timeouts on app api requests Type: Incident

Duration: 2 hours and 26 minutes

Affected Components: App API

Mar 25, 17:39:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 25, 20:05:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.heymantle.com,2005:Incident/cm8da6hol002rfa8u1k7homde 2025-03-17T15:49:00.000+00:00 2025-03-17T16:14:00.000+00:00 Usage Event Processing Delay Type: Incident

Duration: 25 minutes

Affected Components: App API

Mar 17, 16:14:00 GMT+0
Resolved - This incident has been resolved..

Mar 17, 15:49:00 GMT+0
Identified - Issue identified and being worked on..

]]> tag:status.heymantle.com,2005:Incident/cm8ce6fi0000laboymfjesfid 2025-03-17T00:57:00.000+00:00 2025-03-17T01:35:00.000+00:00 Outage - Networking maintenance caused loss of availability to public networks Type: Incident

Duration: 1 hour and 1 minute

Affected Components: Dashboard, App API

Mar 17, 01:35:00 GMT+0
Resolved - This incident has been resolved as of 9:34PM EST.

Mar 17, 00:57:00 GMT+0
Investigating - We are currently investigating this incident..

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