Mantle Status - Incident history https://status.heymantle.com Mantle Mon, 1 Jun 2026 12:30:00 +0000 Delayed usage event processing Type: Incident Duration: 4 days, 8 hours and 14 minutes Affected Components: Usage events Jun 1, 12:30:00 GMT+0 - Monitoring - Usage event processing is currently delayed a bit. Events are still being received and queued, so nothing is lost and everything will catch up. We're working to get processing back to normal. Jun 5, 20:44:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 days, 8 hours and 14 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - Usage event processing is currently delayed a bit. Events are still being received and queued, so nothing is lost and everything will catch up. We're working to get processing back to normal..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>20:44:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 1 Jun 2026 12:30:00 +0000 https://status.heymantle.com/incident/cmpx1or3r008nqrrhyca60djl https://status.heymantle.com/incident/cmpx1or3r008nqrrhyca60djl Slow Dashboard Loading Type: Incident Duration: 2 days, 8 hours and 39 minutes Affected Components: Dashboard May 27, 21:38:33 GMT+0 - Resolved - This incident has been resolved. May 25, 13:00:00 GMT+0 - Monitoring - Mantle has been loading slower than usual over the past couple of days. We're actively working on a fix and will update this page as we make progress. Thanks for your patience. Type: Incident

Duration: 2 days, 8 hours and 39 minutes

Affected Components:

<p><small>May <var data-var='date'> 27</var>, <var data-var='time'>21:38:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 25</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Mantle has been loading slower than usual over the past couple of days. We're actively working on a fix and will update this page as we make progress. Thanks for your patience..</p> ]]> Mon, 25 May 2026 13:00:00 +0000 https://status.heymantle.com/incident/cmpo61zvv04niqkmk2pdejmvo https://status.heymantle.com/incident/cmpo61zvv04niqkmk2pdejmvo Elevated API response times and delayed event indexing Type: Incident Duration: 5 days, 7 hours and 5 minutes Affected Components: App events, App API May 15, 11:30:00 GMT+0 - Monitoring - A database load spike caused slower API responses and delayed event indexing. A fix is deployed and the system is recovering - new events are processing in real-time while we work through the remaining backlog. May 20, 18:35:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days, 7 hours and 5 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 15</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - A database load spike caused slower API responses and delayed event indexing. A fix is deployed and the system is recovering - new events are processing in real-time while we work through the remaining backlog..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>18:35:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 15 May 2026 11:30:00 +0000 https://status.heymantle.com/incident/cmpb747sp0b66qjjrywm3ousg https://status.heymantle.com/incident/cmpb747sp0b66qjjrywm3ousg Investigating elevated API errors Type: Incident Duration: 53 minutes Affected Components: App API Apr 21, 10:09:00 GMT+0 - Investigating - We're currently seeing issues with our API. Our engineering team is actively investigating and working on a fix. We'll post updates here as we learn more. Apr 21, 10:59:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 21, 11:02:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 53 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>10:09:00</var> GMT+0</small><br><strong>Investigating</strong> - We're currently seeing issues with our API. Our engineering team is actively investigating and working on a fix. We'll post updates here as we learn more..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>10:59:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>11:02:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 21 Apr 2026 10:09:00 +0000 https://status.heymantle.com/incident/cmo8hfgdo003fixq620mzvy5d https://status.heymantle.com/incident/cmo8hfgdo003fixq620mzvy5d Investigating elevated API errors Type: Incident Duration: 59 minutes Affected Components: App API Apr 17, 10:03:00 GMT+0 - Identified - We're currently seeing issues with our API. Our engineering team is actively investigating and working on a fix. We'll post updates here as we learn more. Apr 17, 11:01:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 59 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>10:03:00</var> GMT+0</small><br><strong>Identified</strong> - We're currently seeing issues with our API. Our engineering team is actively investigating and working on a fix. We'll post updates here as we learn more..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>11:01:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 17 Apr 2026 10:03:00 +0000 https://status.heymantle.com/incident/cmo2s5qns0eix4ds2knbuxmm6 https://status.heymantle.com/incident/cmo2s5qns0eix4ds2knbuxmm6 Degraded Core API & Dashboard Performance Type: Incident Duration: 2 hours and 15 minutes Affected Components: Dashboard, Core API Feb 24, 20:22:00 GMT+0 - Investigating - Some users may experience intermittent errors or slow response times. Our team has identified the issue and is actively working on a fix. Feb 24, 21:33:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 24, 22:36:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 15 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>20:22:00</var> GMT+0</small><br><strong>Investigating</strong> - Some users may experience intermittent errors or slow response times. Our team has identified the issue and is actively working on a fix..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>21:33:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>22:36:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Feb 2026 20:22:00 +0000 https://status.heymantle.com/incident/cmm144cl6019s9d6cei895ipv https://status.heymantle.com/incident/cmm144cl6019s9d6cei895ipv Delayed Shopify App Install Events Type: Incident Duration: 3 days, 18 hours and 21 minutes Affected Components: App events Feb 14, 07:45:00 GMT+0 - Monitoring - Shopify Partner API is experiencing delays delivering app install events. New installs may not appear immediately in your dashboard. No data will be lost — events will backfill once Shopify recovers. Feb 18, 02:06:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 days, 18 hours and 21 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>07:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - Shopify Partner API is experiencing delays delivering app install events. New installs may not appear immediately in your dashboard. No data will be lost — events will backfill once Shopify recovers..</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>02:06:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 14 Feb 2026 07:45:00 +0000 https://status.heymantle.com/incident/cmlparv4j0uj2kiq0n4p0jqvl https://status.heymantle.com/incident/cmlparv4j0uj2kiq0n4p0jqvl Cloudflare outage Type: Incident Duration: 3 hours and 9 minutes Affected Components: SASI, Hosted Billing, App events, Dashboard, Email, Core API, Flows, Billing, App API Nov 18, 11:40:00 GMT+0 - Investigating - We're experiencing service issues due to an ongoing Cloudflare network outage - their team is investigating and we're monitoring closely: <https://www.cloudflarestatus.com/> Nov 18, 14:29:48 GMT+0 - Monitoring - Cloudflare is working on a fix. We're monitoring the situation closely. Nov 18, 14:41:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 18, 14:48:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 9 minutes

Affected Components: , , , , , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We're experiencing service issues due to an ongoing Cloudflare network outage - their team is investigating and we're monitoring closely: <https://www.cloudflarestatus.com/>.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:29:48</var> GMT+0</small><br><strong>Monitoring</strong> - Cloudflare is working on a fix. We're monitoring the situation closely..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:41:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:48:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 11:40:00 +0000 https://status.heymantle.com/incident/cmi4o3bq7006lx3v8xmnrgcbd https://status.heymantle.com/incident/cmi4o3bq7006lx3v8xmnrgcbd App API is experiencing issues Type: Incident Duration: 38 minutes Affected Components: App API Oct 21, 09:00:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 21, 09:27:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 21, 09:37:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>09:27:48</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>09:37:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 21 Oct 2025 09:00:00 +0000 https://status.heymantle.com/incident/cmh0d0gj200pmwe1v830yxwof https://status.heymantle.com/incident/cmh0d0gj200pmwe1v830yxwof We're experiencing a service outage due to a DNS issue with our third-party cloud provider. Type: Incident Duration: 2 hours and 59 minutes Affected Components: SASI Oct 20, 14:25:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 20, 15:06:48 GMT+0 - Monitoring - Our third party provider is aware and working on a solution. Oct 20, 17:24:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 59 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:25:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>15:06:48</var> GMT+0</small><br><strong>Monitoring</strong> - Our third party provider is aware and working on a solution..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>17:24:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 14:25:00 +0000 https://status.heymantle.com/incident/cmgz9nyj30575119i6lm805li https://status.heymantle.com/incident/cmgz9nyj30575119i6lm805li Downstream network provider incident affecting Shopify API connectivity Type: Incident Duration: 1 hour and 13 minutes Affected Components: App API Aug 21, 17:45:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 21, 18:57:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 13 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>17:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>18:57:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 21 Aug 2025 17:45:00 +0000 https://status.heymantle.com/incident/cmelqbx470001cdjo8879csyo https://status.heymantle.com/incident/cmelqbx470001cdjo8879csyo App API is experiencing issues - we've identified the issue and deploying a fix Type: Incident Duration: 20 minutes Affected Components: App API Aug 9, 12:44:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 9, 12:57:49 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 9, 13:04:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:44:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>12:57:49</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>13:04:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 9 Aug 2025 12:44:00 +0000 https://status.heymantle.com/incident/cme49f7g0017as19nxfciucgq https://status.heymantle.com/incident/cme49f7g0017as19nxfciucgq We're currently experiencing slower than normal response times affecting webhooks and flows. Our team is investigating and working on a fix. Type: Incident Duration: 3 hours Affected Components: App API, Flows Aug 5, 19:35:00 GMT+0 - Resolved - This incident has been resolved. Aug 5, 16:35:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 3 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>19:35:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>16:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 5 Aug 2025 16:35:00 +0000 https://status.heymantle.com/incident/cmdyuzlb20171eivew8mkv96a https://status.heymantle.com/incident/cmdyuzlb20171eivew8mkv96a App API is currently experiencing issues affecting some Mantle app features Type: Incident Duration: 35 minutes Affected Components: App API Jul 2, 20:24:00 GMT+0 - Investigating - We are currently investigating this incident. Jul 2, 20:52:17 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 2, 20:58:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 35 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>20:24:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>20:52:17</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>20:58:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 2 Jul 2025 20:24:00 +0000 https://status.heymantle.com/incident/cmcmf84pl004rfyd788xudtn9 https://status.heymantle.com/incident/cmcmf84pl004rfyd788xudtn9 Delay in processing data Type: Incident Duration: 7 hours and 54 minutes Affected Components: Core API Jun 16, 15:52:09 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 16, 10:35:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 16, 18:29:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 54 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>15:52:09</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>10:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 16</var>, <var data-var='time'>18:29:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 16 Jun 2025 10:35:00 +0000 https://status.heymantle.com/incident/cmbz79cbf0001zz6xx6e13i5n https://status.heymantle.com/incident/cmbz79cbf0001zz6xx6e13i5n Delay in Shopify sync Type: Incident Duration: 2 hours and 40 minutes Affected Components: App events May 7, 19:40:00 GMT+0 - Resolved - This incident has been resolved. May 7, 18:05:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 hours and 40 minutes

Affected Components:

<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>19:40:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 7</var>, <var data-var='time'>18:05:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 7 May 2025 18:05:00 +0000 https://status.heymantle.com/incident/cmaeephdx005ga2o2k9nyzzv8 https://status.heymantle.com/incident/cmaeephdx005ga2o2k9nyzzv8 Shopify Partner API is experiencing issues Type: Incident Duration: 1 hour and 47 minutes Affected Components: App events Apr 1, 17:00:00 GMT+0 - Monitoring - App events are delayed while Shopify's API is experiencing issues Apr 1, 18:46:54 GMT+0 - Resolved - Issues with Shopify's APIs have been resolved Type: Incident

Duration: 1 hour and 47 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - App events are delayed while Shopify's API is experiencing issues.</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>18:46:54</var> GMT+0</small><br><strong>Resolved</strong> - Issues with Shopify's APIs have been resolved.</p> ]]> Tue, 1 Apr 2025 17:00:00 +0000 https://status.heymantle.com/incident/cm8yubfou0056c5fh2hqsktq3 https://status.heymantle.com/incident/cm8yubfou0056c5fh2hqsktq3 Elevated timeouts on app api requests Type: Incident Duration: 2 hours and 26 minutes Affected Components: App API Mar 25, 17:39:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 25, 20:05:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 26 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>17:39:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>20:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 25 Mar 2025 17:39:00 +0000 https://status.heymantle.com/incident/cm8oxruak00bf963jkw0crkpz https://status.heymantle.com/incident/cm8oxruak00bf963jkw0crkpz Usage Event Processing Delay Type: Incident Duration: 25 minutes Affected Components: App API Mar 17, 16:14:00 GMT+0 - Resolved - This incident has been resolved. Mar 17, 15:49:00 GMT+0 - Identified - Issue identified and being worked on. Type: Incident

Duration: 25 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>16:14:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>15:49:00</var> GMT+0</small><br><strong>Identified</strong> - Issue identified and being worked on..</p> ]]> Mon, 17 Mar 2025 15:49:00 +0000 https://status.heymantle.com/incident/cm8da6hol002rfa8u1k7homde https://status.heymantle.com/incident/cm8da6hol002rfa8u1k7homde Outage - Networking maintenance caused loss of availability to public networks Type: Incident Duration: 1 hour and 1 minute Affected Components: Dashboard, App API Mar 17, 01:35:00 GMT+0 - Resolved - This incident has been resolved as of 9:34PM EST Mar 17, 00:57:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 1 minute

Affected Components: ,

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>01:35:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved as of 9:34PM EST.</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>00:57:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 17 Mar 2025 00:57:00 +0000 https://status.heymantle.com/incident/cm8ce6fi0000laboymfjesfid https://status.heymantle.com/incident/cm8ce6fi0000laboymfjesfid